• Live Chat
  • Start Your Journey

Cookie policy

Please read the terms of this notice carefully before using the site.

Cookie policy



This cookie policy sets out the cookies that we use and how they are used when you use www.paye.com/PAYE.com APP [1] (together known as “our site”), link to it or interact with our site in any other way.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if, you agree.

Cookies contain information that is transferred to your computer’s hard drive.

Your acceptance of Our Cookie Policy is deemed to occur if you continue using our site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


This cookie policy includes the following sections to help you understand which cookies we use on www.paye.com, how and why

1. Who we are and how to contact us

2. What are our cookies and how do we use them?

3. Consent and Control

4. Changes to this cookie policy


www.paye.com is a site operated[1] by Paye Services Limited (collectively referred to as “we”, “us” or “our” in this privacy notice). We are registered in England and Wales under company number 13099694 and have our registered office and trading address at 7 Bell Yard, London, WC2A 2JR.

To contact us, please email hello@paye.com or telephone our customer service line on 03001 220 220.


Our site may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our services. By using our site, you may also receive certain third-party cookies on your computer or device. Third-party cookies are those placed by websites, services, and/or parties other than us. In addition, our site uses analytics services which also use cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

• Session Cookies. Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.

Cookie Title Purpose Type
CRAFT_CSRF_TOKEN This cookie is set by our CMS for security purposes and contains a unique identifier. When a page is loaded, this cookie is sent to our server, letting it know that the request is genuine. Requests without such a cookie are disregarded. Session
CraftSessionId This cookie is set by our CMS and contains a unique identifier allowing our server to keep track of information across multiple pages/requests. Session
_ga This cookie is set by Google Analytics. It contains a unique identifier generated by Google &is used to identify/distinguish users. Analytics
_gid This cookie is set by Google Analytics. It contains a unique identifier generated by Google &is used to identify/distinguish users. Analytics
_gat This cookie is set by Google Analytics. It contains a number that determines how often requests are sent to Google, with the intention of minimizing the number of requests sent. Analytics
agreedToDisclaimer This cookie is set by us. It contains either true or false and determines whether or not the disclaimer message is shown on page load. Functionality
verificationId This cookie is set by us. It contains a single number and is added by the 'How it works' page if/when you are sent a code to verify your mobile number. The number is an ID and tells our server which records to check your verification code against. Functionality
verification Sent This cookie is set by us. It contains either true or false and determines whether you see the 'enter your mobile' or 'enter your code' pop-up on the 'how it works' page Functionality
verifiedMobileNumber This cookie is set by us. It contains either true or false and determines whether you're able to access the 'how it works' page, or not. Functionality

Please note that third parties may also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

You can block cookies or change their permissions by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after one year.

For more details of the personal data that we collect and use your legal rights, please refer to our Website Privacy Notice.


Before cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies unless those cookies are strictly necessary.

However, that may result in certain features of our site not functioning fully or as intended.

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser.


We may alter this cookie policy at any time and you are therefore advised to check this page from time to time.
In the event of any conflict between the current version of this cookie policy and any previous version(s), the current version shall prevail unless it is expressly stated otherwise.